Trust & Security — Ailoo
Riyadh, Saudi Arabia
Built on
trust.
Your security, privacy, and trust matter to us. We've built Ailoo with the highest standards of security and transparency — because you deserve nothing less.
Trust pillars
Four principles.
Non-negotiable.
Every decision we make — from how we design our tech to how we price our rides — is built on these four pillars.
Bank-level encryption
Your personal data, payment details, and trip history are protected with banking-grade encryption. Only you can access them.
No hidden fees. Ever.
The price shown before you book is exactly what you pay. No surprises, no surge, no hidden charges.
Fully verified community
Every driver undergoes comprehensive background checks, vehicle inspection, and identity verification before their first ride.
0% commission — forever
Drivers keep 100% of every fare. No exploitation, no hidden cuts. This is not a slogan — it is how we operate.
Driver verification
4 steps before
the first ride.
Identity verification
Multi-step identity check — ensures every user is a real, verified person.
Criminal background
Comprehensive criminal background check covering national and local databases.
Driving record
Verification of driving history, licence validity, and traffic violation records.
Vehicle inspection
Full inspection of vehicle condition, insurance, and registration before approval.
Our commitments
Promises we make
and keep.
Your data, your control
We never sell your personal information to third parties
Download all your data anytime
Delete your account and data with one click
Clear explanation of how we use your information
Minimal data collection — only what is necessary
Fair for everyone
Drivers keep 100% of earnings — 0% commission forever
No surge pricing — fair rates at all times
Transparent pricing before you book
No hidden fees or unexpected charges
Equal opportunity for all drivers
Compliance & standards
Meeting the highest
standards.
Full Saudi regulatory compliance
Full compliance with Saudi Arabia's data protection laws and transportation regulations.
Licensed & regulated
Properly licensed and regulated by Saudi transportation authorities.
International security standards
Adherence to international security standards including ISO 27001 and PCI-DSS.
Comprehensive insurance
Full insurance coverage for all rides protecting both drivers and passengers.