Built On
Trust & Transparency
Your security, privacy, and trust matter to us. We've built Ailoo with the highest standards of security and transparency because you deserve nothing less.
Our Trust Pillars
Four fundamental principles that guide everything we do
Data Security
Bank-level encryption protects your personal information, payment details, and trip history.
Transparency
Clear pricing, no hidden fees, and complete visibility into how your data is used.
Verified Community
Every driver undergoes thorough background checks and vehicle inspections.
Ethical Practices
0% commission for drivers. Fair prices for riders. No exploitation, just fairness.
Security Features
Enterprise-grade security protecting your data and privacy
Identity Verification
Multi-step identity verification ensures every user is who they claim to be.
Secure Payments
PCI-DSS compliant payment processing. Your financial data never touches our servers.
Data Protection
End-to-end encryption for all sensitive data. Regular security audits and penetration testing.
Privacy Controls
You control your data. Delete your account and data anytime with one tap.
Driver Verification
Every driver goes through a rigorous 4-step verification process
Background Check
Comprehensive criminal background check covering national and local databases.
Driving Record
Verification of driving history, license validity, and traffic violation records.
Vehicle Inspection
Thorough inspection of vehicle condition, insurance, and registration.
Document Verification
Validation of identity documents, driver's license, and vehicle ownership.
Our Commitments
Promises we make and keep to our community
Your Data, Your Control
- We never sell your personal information to third parties
- You can download all your data anytime
- Delete your account and data with one click
- Clear explanations of how we use your information
- Minimal data collection - only what's necessary
Fair for Everyone
- Drivers keep 100% of their earnings - 0% commission forever
- No surge pricing - fair rates all the time
- Transparent pricing before you book
- No hidden fees or unexpected charges
- Equal opportunity for all drivers
Compliance & Standards
Meeting and exceeding industry standards and regulations
Legal Compliance
Full compliance with Saudi Arabia's data protection laws and transportation regulations.
Licensed & Regulated
Properly licensed and regulated by Saudi transportation authorities.
Industry Standards
Adherence to international security standards including ISO 27001 and PCI-DSS.
Insurance Coverage
Comprehensive insurance coverage for all rides protecting drivers and passengers.
Questions About Privacy or Security?
We're transparent about how we protect your data. Read our policies or contact us directly.