Building A
Respectful Community
Ailoo works when everyone treats each other with respect. These guidelines help create a safe, welcoming community for all riders and drivers.
Our Core Values
The foundation of our community
Respect
Treat everyone with kindness and dignity. No discrimination, harassment, or disrespectful behavior.
Safety
Prioritize safety above all. Follow traffic rules, maintain your vehicle, and look out for each other.
Fairness
Honest ratings, clear communication, and treating others the way you want to be treated.
Courtesy
Simple acts of courtesy make everyone's day better. A smile, a thank you, basic politeness.
Guidelines
What we expect from riders and drivers
For Riders
Be Ready
Be at the pickup location on time. Drivers wait for you.
Communicate Clearly
Use the app to message if you're running late or need to change plans.
Be Respectful
No loud music, eating, drinking, or smoking without asking first.
Rate Honestly
Your feedback helps maintain quality. Rate fairly and leave helpful comments.
For Drivers
Be Professional
Clean vehicle, professional appearance, courteous behavior.
Drive Safely
Follow traffic rules, don't speed, and drive defensively.
Communicate Well
Update riders if you're running late. Confirm pickup locations.
Be Helpful
Help with luggage, answer questions, make riders feel comfortable.
Unacceptable Behavior
These actions violate our community standards and will result in account action
Report Issues
How to report community guideline violations
In-App Reporting
Report issues directly through the app immediately after your ride.
Review Process
Our team reviews every report within 24 hours.
Action Taken
Appropriate action is taken, from warnings to permanent bans.
Follow-Up
You'll be notified of the outcome and any actions taken.
Enforcement
Violations have consequences to keep our community safe
Warning
Written warning explaining the violation and expected behavior.
Temporary Suspension
7-30 day account suspension depending on severity.
Immediate Ban
Permanent account deactivation for serious safety violations.
Building Something Better
When everyone follows these guidelines, we create a community where drivers earn fairly, customers get great service, and everyone feels respected. That's the Ailoo difference.
Questions About Guidelines?
Need clarification on community standards or want to report an issue? We're here to help.