Safety — Ailoo
Emergency: 911Safety
by design.
Safety isn't an add-on at Ailoo — it's built into every part of your ride. GPS tracking, verified drivers, one-tap emergency access, and a safety team available around the clock.
Safety features
Multiple layers
of protection.
Advanced technology and strict protocols ensure your safety on every single ride — for both riders and drivers.
One-tap emergency assistance
Connect directly to local authorities from inside the app. Available 24 hours a day, 7 days a week.
Real-time GPS on every ride
Every ride is tracked live. Share your route and driver details with family or friends at any point.
Fully verified drivers
All drivers undergo comprehensive background and identity checks before being approved to drive on Ailoo.
Optional in-ride audio recording
Enable optional audio recording during your ride for personal safety and dispute resolution.
Share your trip instantly
Send your live location, driver info, and trip details to a trusted contact with a single tap.
Route deviation alerts
Get notified immediately if your ride goes off-route or makes an unexpected stop.
Safety guidelines
Simple rules.
Real protection.
For riders
Verify the driver and vehicle match the app before getting in
Share your trip with someone you trust
Sit in the back seat when riding alone
Always wear your seatbelt
Trust your instincts — if something feels wrong, end the trip
Rate your driver honestly after every ride
For drivers
Keep your vehicle clean and well-maintained
Verify the passenger matches the app details
Follow the app's suggested route unless asked otherwise
Maintain professional boundaries at all times
Report any safety concerns immediately
Keep your phone charged and the app updated
If you feel unsafe
Your safety comes first.
Use the in-app emergency button to contact authorities immediately
Ask the driver to stop in a safe, public location
Share your trip details with a trusted contact
Report the incident to our safety team through the app
Contact our safety team.
Our safety team is available 24/7 for any concerns or questions.
Get in touchRead our safety guides.
Detailed answers on safety features, emergency protocols, and more.
Help center