Cookie Policy

2. Types of Cookies We Use

2.1 Essential Cookies (Strictly Necessary)

These cookies are necessary for the app and website to function properly. They enable core features such as security, authentication, and session management.

• Authentication: Keep you logged into your account
• Security: Protect against fraud and unauthorized access
• Session management: Remember your preferences during a session
• Load balancing: Distribute traffic across our servers

You cannot opt out of essential cookies as they are required for the Services to work.

2.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our Services by collecting information about usage patterns and performance.

• Usage analytics: Track which features are most popular
• Error tracking: Identify and fix technical issues
• Performance monitoring: Measure app speed and responsiveness
• User behavior: Understand navigation patterns
• A/B testing: Test different versions of features

Examples: Google Analytics, Firebase Analytics, Mixpanel

2.3 Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences.

• Language preference: Remember if you chose English or Arabic
• Location settings: Store your frequently used addresses
• App preferences: Remember your notification settings
• UI customization: Save your display preferences
• Payment preferences: Remember your preferred payment method

2.4 Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of marketing campaigns.

• Targeted advertising: Show you relevant ads based on interests
• Retargeting: Display Ailoo ads on other websites you visit
• Campaign tracking: Measure effectiveness of promotional campaigns
• Conversion tracking: Track if ads led to app downloads or sign-ups
• Social media pixels: Enable sharing and track social media interactions

Examples: Facebook Pixel, Google Ads, LinkedIn Insights

3. Session vs. Persistent Cookies

4. First-Party vs. Third-Party Cookies

4.1 First-Party Cookies

Cookies set by Ailoo directly:

• Authentication and account management
• App preferences and settings
• Shopping cart and ride booking state
• Language and location preferences

4.2 Third-Party Cookies

Cookies set by our partners and service providers:

• Payment processors: Stripe, Tap Payment (for secure transactions)
• Analytics: Google Analytics, Firebase (for usage insights)
• Advertising: Google Ads, Facebook (for targeted marketing)
• Social media: Facebook, LinkedIn, Instagram (for sharing)
• Maps: Google Maps (for navigation services)
• Customer support: Chat and support tools

5. Other Tracking Technologies

In addition to cookies, we use other tracking technologies:

5.1 Web Beacons (Pixels)

• Small invisible images embedded in emails and web pages
• Track email open rates and engagement
• Measure website visitor patterns
• Used in marketing campaigns

5.2 Local Storage

• Store data directly in your browser or app
• More storage capacity than cookies
• Used for offline functionality
• Cache frequently accessed data

5.3 Device Identifiers

• Mobile device advertising IDs (IDFA on iOS, AAID on Android)
• Device fingerprinting for security
• Used for analytics and fraud prevention

5.4 SDKs (Software Development Kits)

• Third-party code integrated into our mobile apps
• Payment SDKs (Stripe, Tap Payment)
• Analytics SDKs (Firebase, Mixpanel)
• Crash reporting SDKs

6. How to Control and Delete Cookies

6.1 Browser Settings

Most web browsers allow you to control cookies through their settings:

• Google Chrome: Settings → Privacy and Security → Cookies
• Safari: Preferences → Privacy → Cookies and website data
• Firefox: Options → Privacy & Security → Cookies
• Edge: Settings → Privacy → Cookies

6.2 Mobile App Settings

iOS Devices:

• Settings → Privacy → Tracking → Disable "Allow Apps to Request to Track"
• Settings → Privacy → Advertising → Limit Ad Tracking
• Reset advertising identifier in Settings

Android Devices:

• Settings → Google → Ads → Opt out of Ads Personalization
• Settings → Privacy → Reset advertising ID
• Individual app permissions in Settings → Apps

6.3 In-App Cookie Preferences

You can manage cookie preferences directly in the Ailoo app:

• Navigate to Settings → Privacy → Cookie Preferences
• Toggle different cookie categories on/off
• Essential cookies cannot be disabled

6.4 Third-Party Opt-Out Tools

• Google Ads: Ads Settings
• Facebook: Ad Preferences
• Network Advertising Initiative: Opt-Out Tool

7. Impact of Disabling Cookies

If you disable cookies, you may experience the following limitations:

• Unable to stay logged in between sessions
• Loss of saved preferences (language, location)
• Reduced personalization and recommendations
• Difficulty completing ride bookings
• Payment processing issues
• Less relevant advertising
• Inability to track referrals or promotions

8. Cookie Lifespan

Different cookies have different lifespans:

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our use of cookies or for legal, regulatory, or operational reasons. The "Last Updated" date at the top indicates when the policy was last revised.

We encourage you to review this Cookie Policy periodically. Continued use of our Services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Cookie Policy or our use of cookies, please contact us:

Related Policies

For more information about how we protect your privacy, please review: