Cookie Policy

Cookies are small text files placed on your device when you visit a website or use a mobile application. They help us remember information about your visit, making your experience more efficient and personalised.

This Cookie Policy explains how Ailoo uses cookies and similar tracking technologies across our website and mobile applications.

Essential cookies

• Authentication: Keep you logged into your account
• Security: Protect against fraud and unauthorised access
• Session management: Remember preferences during a session
• Load balancing: Distribute traffic across our servers

Performance and analytics cookies

• Usage analytics: Track which features are most popular
• Error tracking: Identify and fix technical issues
• Performance monitoring: Measure app speed and responsiveness
• A/B testing: Test different versions of features
• Examples: Google Analytics, Firebase Analytics

Functional cookies

• Language preference: Remember if you chose English or Arabic
• Location settings: Store your frequently used addresses
• App preferences: Remember notification settings
• Payment preferences: Remember your preferred payment method

Marketing and advertising cookies

• Targeted advertising: Show you relevant ads based on interests
• Retargeting: Display Ailoo ads on other sites you visit
• Conversion tracking: Track if ads led to downloads or sign-ups
• Social media pixels: Facebook, Instagram integrations
• Examples: Google Ads, Facebook Pixel, LinkedIn Insights

Session cookies

• Temporary — deleted when you close the app or browser
• Used for authentication and navigation state
• Help maintain your active session

Persistent cookies

• Remain after you close the app or browser
• Have an explicit expiration date
• Remember your preferences and enable "Stay signed in" functionality

First-party cookies (set by Ailoo)

• Authentication and account management
• App preferences and settings
• Booking state and ride history
• Language and location preferences

Third-party cookies (set by our partners)

• Payment processors: Tap Payment, Stripe (for secure transactions)
• Analytics: Google Analytics, Firebase (for usage insights)
• Advertising: Google Ads, Facebook (for targeted marketing)
• Maps: Google Maps (for route display and navigation)
• Support: Intercom or similar (for live chat)

Third-party cookies are subject to the privacy policies of those providers. We recommend reviewing their policies if you have concerns.

In the Ailoo app

Go to Settings → Privacy → Cookie Preferences to toggle individual cookie categories. Essential cookies cannot be disabled.

In your browser

• Chrome: Settings → Privacy and security → Cookies
• Safari: Settings → Safari → Privacy & Security
• Firefox: Settings → Privacy & Security → Cookies

Third-party opt-out tools

• Google Ads: google.com/settings/ads
• Facebook: facebook.com/settings?tab=ads
• Network Advertising Initiative: networkadvertising.org/choices

• Functional cookies disabled: language and preference settings will not be saved
• Analytics cookies disabled: we lose the ability to improve features based on your usage patterns
• Marketing cookies disabled: you may still see Ailoo ads, but they won't be tailored to you
• Essential cookies disabled: you will not be able to log in or complete bookings

We may update this Cookie Policy to reflect changes in our use of cookies or for regulatory reasons. The "Last updated" date at the top reflects when it was last revised. Continued use of our Services after changes constitutes acceptance.

• Privacy enquiries: privacy@ailoo.co
• General support: support@ailoo.co
• Address: Ailoo, Riyadh, Kingdom of Saudi Arabia