PrivacyPolicy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Our Commitment to Privacy
Ailoo is committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data when you use our transportation services.
Types of Data We Collect
Personal Information
Name, email, phone number, date of birth
Location Data
Pickup/drop-off locations, route history
Payment Information
Card details, billing address (encrypted)
Usage Data
App interactions, service preferences, booking history
Device Information
Device type, operating system, IP address
Communication Data
Support messages, feedback, reviews
11. Information We Collect
We collect personal information including name, email, phone number, payment information, location data, and usage patterns. This information is necessary to provide our transportation services and improve user experience.
22. How We Use Your Information
We use your information to process bookings, provide customer support, send service updates, improve our services, comply with legal obligations, and prevent fraud. We may also use anonymized data for analytics and research.
33. Information Sharing
We share your information with service providers (drivers, airlines, accommodation partners) necessary to fulfill your bookings. We may also share information with law enforcement when required by law or to protect our rights and safety.
44. Data Security
We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure.
55. Location Data
We collect location data to provide accurate pickup and drop-off services, optimize routes, and ensure driver safety. You can control location sharing through your device settings, but this may affect service quality.
66. Payment Information
Payment information is processed securely through certified payment processors. We do not store complete credit card details on our servers. All payment transactions are encrypted and comply with PCI DSS standards.
77. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, remember preferences, and analyze usage patterns. You can control cookie settings through your browser, but some features may not work properly without cookies.
88. Third-Party Services
Our services may integrate with third-party providers for maps, payments, analytics, and communications. These providers have their own privacy policies, and we encourage you to review them.
99. Data Retention
We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Account data is typically retained for 7 years after account closure.
1010. Your Rights
You have the right to access, update, delete, or restrict processing of your personal information. You can also request data portability or object to certain processing activities. Contact us to exercise these rights.
1111. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
1212. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
1313. Changes to Privacy Policy
We may update this privacy policy from time to time. We will notify you of significant changes via email or through the app. Your continued use of our services constitutes acceptance of the updated policy.
1414. Contact Information
For privacy-related questions or concerns, contact our Data Protection Officer at privacy@ailoo.co or call +966 583 817 592. We will respond to privacy inquiries within 30 days.
Security Measures
Encryption
All data is encrypted in transit and at rest
Access Controls
Strict access controls and authentication
Regular Audits
Regular security audits and assessments
Secure Servers
Data stored on secure, certified servers
PCI Compliance
Payment processing meets PCI DSS standards
Staff Training
Regular privacy and security training
Privacy Questions?
If you have any questions about this Privacy Policy or want to exercise your privacy rights, contact us:
Email: privacy@ailoo.co
Phone: +966 583 817 592
Address: Ailoo HQ, Riyadh, Saudi Arabia